FAQ's

A. At filofax.co.uk we would like to make your shopping experience as easy as possible, we have therefore made our returns policy very simple.

If you are unhappy with any item you have purchased from filofax.co.uk, simply return it to us free of charge within the UK, in its original condition with your Order Reference Number within 28 days of dispatch and we will issue a refund for the price of the item. This does not affect your statutory rights.

Returns address:

FILOFAX UK - Returns c/o FLB Group Ltd
FREEPOST RSXH-CCAY-HBAL
Dalkeith
EH22 2NE

We recommend that you obtain proof of posting.

A. Our checkout system automatically calculates the shipping and VAT costs based on the delivery location. Channel Island residents should ensure they select 'Channel Islands' from the location list for the delivery address. VAT will then be deducted from that order.

A. Deskfax organisers are no longer available, refills can be purchased via our mail order department, telephone 08705 143702

A. The first two digits of our diary codes represent the year. For example, a Personal size Horizontal Year Planner for 2017 has a code of 17-68401 whereas the 2018 version of the same diary is 18-68401.

A. Filofax.co.uk is a retail customer-facing channel. Any prospective customers who are VAT registered should contact their local distributor for service.

A. We will refund VAT and/or Shipping on orders sent to BFPO addresses as long as the address is located outside of the UK. Once your goods have been despatched, email store@filofax.co.uk to request your refund ensuring that you include your order number. All such requests must be received within three months of the completed order date.

A. No, this service has now been discontinued.

A. Unfortunately, we do not send to PO addresses. Our couriers cannot obtain proof of delivery to PO addresses which means we are not insured should any orders go missing.